The home owner is obviously very exasperated, her refrigerator is leaking and she’s worried that it will warp the oak flooring underneath the refrigerator. She’s right about that, it has already started to do so. The water is also running underneath the wall behind her refrigerator into the garage and on the floor there.
To make matters worse, she is putting her home on the market and getting it ready to sell, so the last thing she needs right now is any type of appliance, maintenance or water issue. Nothing sends a potential buyer away faster than a home with a bunch of issues. So even though it is only a very small water leak, it is having a huge impact on her state of mind and plans for the future appliance repair los angeles.
The only problem from my perspective is that even though it is obvious that the unit has been leaking, it is not leaking when I show up and there isn’t a thing I can do. Here is the hard truth that so many appliance repairmen are afraid to throw out there, we can’t fix what we can’t see or observe.
For me to be able to solve a problem with your appliance, I have to be able to see the problem in action. I have to be able to see where the leak is coming from. I have to be able to hear the part that is making the noise that is driving you crazy. I have to see your machine actively engaged in whatever problematic behavior it is that caused you to pick up the phone and call me.
There are repair companies out there who will get out a crystal ball when confronted with a situation like this, and make guesses about what could be causing the problem and charge you heavily to correct the theoretical problems and I have heard some horror stories from homeowners who indulged these charlatans in their guesswork. It is actually easy for these companies to make these kinds of sales because homeowners want to believe that this kind of diagnosis is possible. However, in my opinion it is not.
To be able to make a repair that you can warranty and stand behind, you have to go through a process, to make matters easier for homeowners, I’m going to run you through it. A repairman has to be there when your appliance is having the problem. After seeing the issue in action, he must decide on the possible causes of the problem and there can often be many.
After deciding on possible causes for a problem, he must then check each of these possible causes until he discovers which of them, or which combination of them, is actually causing the issue. Only then can they actually make a repair. This is the intelligent method of repair. There is another method, the guesswork method, which involves replacing parts until you finally get around to replacing the correct one. In many of the calls I go on, the homeowner has already tried this approach and still has the problem.
So if at all possible, make sure the appliance you want fixed is actually broken. Because if you call a repairman out, they have to charge you for the time, gas and expense of coming out to your home, what is normally referred to as a service charge. And while I’m in business to make money, I don’t like making it that way, I don’t like the look it puts on my customer’s faces when I have to charge them to examine a machine that is not doing anything wrong.